Users can reset their password if they forget it, and admins can reset passwords on behalf of users.

1. For Users: Resetting Your Own Password

1. Click Forgot Password

On the login page, click the Forgot Password link.

33. Reset password - forgot password.webp

2.Enter Your Email

Enter the email address associated with your account, then click Submit.

33.1 Reset Password - Submit email.webp

3. Check Your Email

You’ll receive a password reset email. Open it, click Reset Password, then enter and confirm your new password.

33.2 Reset Password - Email.webp

2. For Admins: Resetting a User’s Password

1. Open the Admin Menu

Click the three horizontal lines icon in the top-left corner of the screen. 33.3 Reset Password - Home.webp

Then select Admin from the side menu. 32.1 Edit User - Admin.webp

2. Go to the Users Tab

In the Admin panel, click the Users tab.

33.8 Admin - User (Universal).webp

3. Select the User and Reset Password

Find the user whose password you want to reset, then click the reset password icon.

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In the pop-up, enter a new password and confirm it.

33.6 Reset Password - Pop up.webp

4. Save Changes

Click Save to apply the new password.

33.7 Reset Password - Save.webp